Effective Date: July 3, 2025
Website: https://www.itdomic.com
- Orders & Availability
Q: Do you have all the items in stock?
A: We do our best to keep real-time stock levels accurate. However, some high-demand or specialty items may occasionally go on backorder. If an item is out of stock after you place an order, we’ll notify you immediately with options to wait, substitute, or receive a full refund.
Q: Do you offer bulk or wholesale discounts?
A: Yes! For bulk orders, business accounts, or reseller partnerships, please contact us at info@itdomic.com for custom pricing.
Q: Can I get an invoice for my order?
A: Absolutely. A detailed order confirmation and invoice will be sent to your email automatically. If you need a custom invoice or pro forma, just ask our team.
- Shipping & Fulfillment
Q: Do you offer local pickup?
A: At this time, we do not offer local pickups. All orders are shipped securely to your specified address.
- Shipping Methods & Timeframes?
- Standard Ground Shipping: Typically delivered within 1-2 business days (Mon-Fri) anywhere in the USA.
Q: Can I change my shipping address after ordering?
A: If your order hasn’t shipped yet, yes — please contact us immediately. Once an order has shipped, we can’t reroute it.
Q: Do you insure shipments?
A: Yes, most shipments are insured through the carrier. If your package is lost or damaged, please contact us within 48 hours of delivery to start a claim.
- 30-Day Return Window?
- You may return eligible products within 30 business days (Mon-Fri) of the delivery date.
- Payments & Taxes
Q: Is my payment information secure?
A: Yes! We use trusted payment processors with industry-standard encryption. Your card information is never stored on our servers.
Q.Accepted Payment Methods?
A.We currently accept:
Major Credit & Debit Cards:
- Visa
- MasterCard
- American Express
Q: Do you charge sales tax?
A: We are required to collect sales tax for orders shipping to certain states, in compliance with local and federal regulations. Applicable taxes will be shown at checkout.
- Returns & Exchanges
Q: How long do refunds take?
A: Refunds are usually processed within 10 business days (Mon-Fri) after we receive and inspect the returned product. The time it takes to appear in your account depends on your bank.
Q: Can I exchange a product instead of returning it?
A: Yes! If you’d prefer an exchange for the same or similar item, let our team know when you request your Return Merchandise Authorization (RMA).
- Warranty & Quality
Q: Are your refurbished products tested?
A: Absolutely. All refurbished equipment undergoes strict inspection and testing by certified technicians to ensure it works as described.
Q: Can I buy extended warranty coverage?
A: We’re working on offering extended warranty plans for certain product categories. Please ask our sales team for current options.
- Technical & Compatibility
Q: How do I check if a product is compatible with my setup?
A: We list detailed specifications for all products. If you’re unsure, please email info@itdomic.com. Our team is happy to help confirm compatibility before you buy.
Q: Do you offer installation or setup support?
A: We offer basic guidance and technical support for your purchased equipment. For advanced installation, we recommend working with a qualified IT technician.
- Privacy & Security
Q: How do you protect my personal information?
A: We take your privacy seriously and follow industry best practices for data security. See our full Privacy Policy for details.
Q: Do you share my information with third parties?
A: No, we never sell your data. We only share information with trusted partners as needed to process orders and deliver your products.
- Policies & Legal
Q: Where can I read your full policies?
A: All our key policies — including Shipping, Returns, Warranty Policy, Cookies, Privacy, and Terms & Conditions — are linked in our website footer for easy reference.
- Customer Support
Q: How quickly do you respond to inquiries?
A: We typically respond within 24 hours. For urgent issues, please call us during business hours.
- Still Have Questions?
Didn’t find the answer you needed?
Business Name: IT DOMIC
Address: 20622 Newstone Dr, Richmond, Texas, 77406, United States.
Phone: +1 (346) 466-5103
E-mail: info@itdomic.com
Business Hours: 9:00 AM - 5:00 PM (Monday - Friday) (GMT-06:00) Central Standard Time (Chicago).
We’re here to help you make the right choice!